How to streamline healthcare? How can healthcare be better delivered?
Dr. Alejandro Badia also mentions two books he uses at his practice Badia Hand to Shoulder Center, the “The Endangered Customer” by Richard R. Shapiro that teaches how to treat patients, and “Beyond Beside Manner” by Shareef Mahdavi for patient experience.
I believe that Healthcare should treat people as if they were in a luxury hotel.
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